Elements and Performance Criteria
- Provide initial and ongoing information and advice on training and assessment services
- Provide potential learners with relevant information about the range of training and assessment services provided by the training and/or assessment organisation
- Explain specific program content and assessment requirements to learners in a clear and concise manner
- Confirm training schedule with relevant personnel and disseminate to learners
- Access, provide and explain relevant organisational policies and procedures relating to training and/or assessment services to learners according to organisational and legal requirements
- Complete training and assessment records
- Collect, verify and record personal learner information on learner records management system
- Collect, verify and record details of the specific learning strategy and learning program on the learner records management system
- Confirm and record relevant additional requirements
- Confirm and record learner progress and assessment outcomes in a timely manner
- Organise certification processes according to national reporting requirements, where appropriate
- Address custody and management requirements of training and/or assessment information and records
- Complete reporting requirements
- Complete and forward final results to appropriate personnel for signature, using systems to support reporting
- Finalise, check and provide data for national reporting purposes to appropriate personnel for signature
- Identify, document and address issues and irregularities in recording and reporting activities in a timely and effective manner
- Refer issues and irregularities outside area of responsibility or expertise to appropriate personnel for resolution, if relevant
- Finalise certification arrangements, send to learners and store copies according to organisational and legal requirements, where appropriate